This policy explains when refunds are available, how cancellations work, and what happens at the end of your billing period. We aim to be transparent and fair.
Summary: You can cancel at any time, for free, before your trial ends — and you will never be charged. For paid monthly plans, cancellation is effective at the end of your current billing period (no refund for unused days). Annual plans include a 14-day refund window.
1. Overview
CODOS LLC ("we", "us", "CODOS") provides subscription-based software as a service (SaaS). All subscriptions are billed in US dollars (USD). By starting a subscription, you agree to this Refund & Cancellation Policy and our Terms of Service.
Merchant of Record: All purchases are processed by Paddle.com, our authorised Merchant of Record and reseller. Paddle handles billing, payment collection, and tax remittance on our behalf. Refund requests are processed through CODOS LLC and fulfilled by Paddle. Paddle's Buyer Terms apply to all purchases.
We offer three paid plans: Starter ($19/mo), Growth ($49/mo), and Advanced ($79/mo). All plans include a 7-day free trial.
2. Free Trial
Every new subscription begins with a 7-day free trial. During the trial:
Your payment method is saved securely by our payment partner but is not charged during the trial.
You have full access to all features of your selected plan.
You can cancel at any time before the trial ends and you will not be charged — no questions asked.
If you do not cancel, your plan activates automatically on day 8 and your card is charged.
Trial periods cannot be extended or applied retroactively.
To cancel during your trial: go to Dashboard → Billing → Cancel subscription before your trial end date.
3. Monthly Subscriptions
Monthly plans are billed in advance on the same date each month (your billing anchor date, set when your trial ends).
You may cancel at any time from your billing settings.
Cancellation takes effect at the end of your current paid billing period.
You keep full access to your plan features until that date.
No refunds are issued for the remaining days in a billing cycle after cancellation.
No partial-month refunds are given for downgrades that take effect at the next cycle.
If your payment fails, we retry automatically. After 3 failed retries your account is suspended (not deleted). Your data is preserved for 30 days.
4. Annual Subscriptions
Annual plans are billed once per year at a discounted rate (equivalent to 10 months of the monthly price).
14-day refund window: If you cancel within 14 days of your annual payment date, you are eligible for a full refund of that payment. Contact us at billing@codos.ma.
After 14 days, the annual payment is non-refundable. You may cancel to stop auto-renewal at year-end.
Downgrading from an annual plan to a lower tier takes effect at the next annual renewal date.
Unused months are not refunded if you cancel after the 14-day window.
5. How to Cancel
You can cancel your subscription at any time — no phone call required.
To cancel your subscription:
Log in to your CODOS dashboard.
Go to Billing & Plans (top-right menu or sidebar).
Scroll to the Cancel subscription button.
Confirm your cancellation.
Your subscription will remain active until the end of your current billing period. You will receive a confirmation email.
Alternatively, you can manage payment methods and subscriptions directly through Paddle's customer portal (our Merchant of Record). Your billing dashboard may include a direct link under Manage payment methods.
6. AI Add-On
The AI Agent add-on is an optional monthly add-on billed separately in USD (Basic: $9/mo, Pro: $24/mo, Enterprise: $79/mo).
AI add-on charges begin immediately upon activation (no trial period for the add-on itself).
You can cancel the AI add-on at any time from your billing settings.
Cancellation takes effect immediately — no further charges.
No refunds are issued for the current billing month of the AI add-on.
If your base plan subscription is cancelled, the AI add-on is automatically cancelled as well.
7. Exceptions & Special Cases
We may issue refunds at our discretion in the following situations:
Duplicate charges: If you were charged twice for the same period due to a technical error, we will refund the duplicate charge promptly.
Service unavailability: If our platform experienced significant downtime (more than 24 consecutive hours) that substantially prevented your use of the service during a paid period, you may request a credit or pro-rated refund.
Unauthorized charges: If you believe your account was charged without authorization, contact us immediately at billing@codos.ma. We will investigate and, if confirmed, issue a full refund.
Applicable consumer law: Where applicable law requires a refund, we will honor it fully.
8. Billing Disputes
If you believe there is an error on your bill, please contact us before initiating a chargeback with your bank. Most billing issues can be resolved within 1–2 business days.